Shipping policy

Shipping Policy

Order Processing
All orders are processed within 1 business day after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

Shipping Times
We currently ship worldwide. Estimated delivery time is 7–10 business days, depending on your location, once your order has shipped. Please note that shipping times are estimates and not guaranteed, as delays may occur due to customs processing, carrier delays, or circumstances beyond our control.

Shipping Confirmation & Tracking
You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes
FlexWell™ is not responsible for any customs fees, import duties, or taxes that may be applied to your order once it reaches your country. These charges are the responsibility of the customer and vary by destination. Please check with your local customs office for more information before placing your order.

Delayed or Lost Packages
If your order has not arrived within the estimated delivery window, please contact us at infoflexwell@gmail.com and we will investigate with the shipping carrier. FlexWell™ is not liable for packages that are delayed, lost, or misdelivered due to an incorrect shipping address provided by the customer.

Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at infoflexwell@gmail.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

Questions
For any shipping-related questions, contact us at infoflexwell@gmail.com.